Job Description

Prepares employees to accomplish job results by planning, conducting, and evaluating technology training. Maintains current knowledge of widely used academic and business software used for university operations. Provides support to campus through training, consulting, and digital accessibility support.

Essential Functions and Responsibilities: Maintains current knowledge of various university systems in preparation to teach and/or facilitate training programs.

Prepares professional quality job aids, computer training manuals, videos, and online knowledge base articles by identifying and describing information needs; uses desktop publishing and video production and editing software; submits initial versions for review; revises and edits final copy.

Develops training media specific to making content on the public facing web accessible prior to uploading.

Fields inquiries regarding accessibility document needs for the public facing web or learning management system. Converts documents and content to accessible formats, including forms and fillable PDFs. Consults and assists with converting documents and media to conform to digital accessibility standards.

Tracks inquiries and workflows, including a time to completion for all projects. Prioritizes workload to ensure the most critical document conversion needs are met first.

Conducts training by presenting workshops for university employees and students on adopted software applications, devices, and systems.

Consults with customers to respond to question and service requests regarding business practices, adopted software applications, electronic accessibility requirements, devices, and personal computing.

Maintains appropriate metrics for evaluation of and reporting on training activity. Collaborates with IT units to assist them in documenting systems or services which impact the campus community.

Periodically responds to Service Desk calls to understand customer requests and to back up technicians.  Maintains technical knowledge by attending educational workshops; reviews publications; meets with vendors and product owners or attends functional unit process or systems development meetings.

Maintains Key Performance Indicators (KPIs), course and/or program inventories and other data regarding training activities.

Contributes to team effort by accomplishing related results as needed. Maintains confidentiality.

Other Functions and Responsibilities:  Performs other related duties as assigned.

Equipment Operated:  Computer and all other standard office equipment.

Work Schedule:  Typically, Monday through Friday. Some evenings. Potential for remote work.

Supervision Exercised:  May exercise supervision over student employees.

Reports to: Director, IT Training Services

Required Certifications, Training, and/or Licensures:  None

Knowledge, Skills, and Abilities: 

Knowledge of:  software such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access).

Skill in: establishing learning environments that utilize and address numerous learning styles and adult learning techniques and modes of delivery including video, written instructions, and technology demonstrations.

Ability to:  develop and teach technology related programs in a traditional lab, virtually and/or hybrid environment.

(*) Developed after employment. 

Minimum Qualifications:  At least a bachelor's degree in information technology, communications, educational technology, or another related discipline, and one year of training experience with adult learners. Experience in establishing learning environments that utilize and address numerous learning styles especially adult learning techniques. Demonstrated knowledge of software such as Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access) and experience developing and teaching technology related programs.

Preferred Qualifications:  Three or more years of technology trainer experience with adult learners; one or more years of experience teaching or working extensively with enterprise management software and learning management systems such as Ellucian Banner and/or Blackboard.

About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centrality of Studen ... ts – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, collegiality, equity and inclusion. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU:

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Job Tags

Afternoon shift, Monday to Friday,

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