Job Description
DESCRIPTION
The AWS Commerce Platform - Billing team is looking for a Software Development Manager (SDM) to join our team in New York.
As an SDM in the Billing group, you will lead and develop a team which owns a set of services end to end, from design to maintenance. You’ll help shaping the AWS end-to-end billing processes and evolve the systems that are the backbone to charge for AWS services' usage as well as the way customers consume AWS billing information.
This role requires you to be a collaborative and curious self starter and will allow you to propose and drive innovation to improve customer experience across many stakeholders. We don’t expect you to be an expert in billing, but we do expect you to be excited to learn about it!
Key job responsibilities
* Building, leading and developing a high performing team which owns a set of services end-to-end, from design to maintenance
* Working closely with internal customers
* Defining the strategy and product/technical roadmap
* Managing the operations of your systems and representing your team in large programs with cross-organizational impact
* Providing on-call engineering support on a rotation every ~1-2 months
A day in the life
We care about career growth and will try to find the right scope for you to innovate on behalf our customers and advance your own development.
Our team is family oriented and values work-life balance. We provide flexibility with a mix of being co-located in the office and working from home. While we sometimes have to work in the early morning to collaborate with our partners and teams in the EU, we offer flexible working hours in return.
As a team we all share on-call responsibilities. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.
About the team
AWS Commerce Platform (CP) provides the back and front-end services that enable AWS service teams to sell and AWS customers to purchase AWS services and understand and manage their infrastructure costs. Because we sit at the nexus of all AWS services and end customers, we work closely across all AWS teams to ensure that we offer a great customer experience.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
Job Tags
Full time, Flexible hours, Night shift, Weekend work, Early shift,