Job Description

Job Summary

The Receptionist is responsible for being the first point of contact for guests and visitors, providing exceptional customer service and creating a welcoming environment. The role handles various administrative tasks while ensuring smooth operations at the front desk. The role involves responding to inquiries, managing reservations, maintaining accurate records, and coordinating with different departments to meet guests' needs. The role also assists team members as needed to ensure work completion and maintain a high level of customer satisfaction always adhering to Hospitality Universal Standards and the company's quality standards.

Job Responsibilities

• Greets guests in a professional and amicable manner and addresses guest inquiries via in-person interactions, email, or phone.
• Handles the creation, modification, and processing of room reservations and group bookings.
• Provides information about the facilities, events, and services offered and coordinates with other departments to accommodate guests' specific needs.
• Maintains accurate and up-to-date records of daily reports, billing details, reservations, and tracking spreadsheets.
• Prepares necessary reports for management and departments and tracks inventory of products and supplies, ensuring availability as needed.
• Keeps the front desk, lobby area, and assigned areas clean, organized, and well-stocked.
• Reports any maintenance issues regarding guest rooms or facilities promptly to the appropriate department.
• Assists team members as needed to ensure work completion and maintain an elevated level of customer satisfaction always adhering to Hospitality Universal Standards and the company's quality standards.
Assists with other facility operations, including room cleaning, food and beverage support, and general facility upkeep as directed.

Job Qualifications

• 0 - 2 years of experience in Hospitality Management or a related field.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
• Must be 18 years of age or older.
• Availability to work a variable schedule (1st, 2nd, and 3rd shift) including weekends and some holidays.
Basic computer skills required, including familiarity with Microsoft Word and Excel.

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
Nimble learning

Technical Skills

• Telephone Handling
• Cash Handling
• Point of Sale Systems
• Reservation Systems
• Customer Service
• Safety and Security Systems
• Office Administration
• Customer Relationship Management (CRM)
Event Registration Systems

This describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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