Job Description

Deadline: Open until filled (review of applicants will begin on March 17, 2025)

Grade: 27N

The University of Delaware Library, Museums and Press invites applications for the position of Library Assistant III in the Library Help Center with primary responsibility for the Library Annex.

The Help Center is the main service desk in the Morris Library and serves UD students, staff, faculty and alumni, as well as those from the community. As a member of the Help Center staff, the incumbent will provide informational and directional assistance with print and electronic resources, media, equipment, and spaces. Staff also circulate materials in the collection and provides referrals to other Library staff for more advanced research assistance.

Reporting to the Help Center Coordinator, the incumbent will be the primary point person for the Library Annex, a high-density storage facility 1 mile from Morris Library, which holds books, Special Collections, Government Documents and microforms. Scholars from the University of Delaware (UD) and partner institutions rely on timely response and accurate management of these holdings.

MAJOR RESPONSIBILITIES

• Fulfill requests for items stored at the Library Annex. Retrieve items by operating the stock picker vehicle and deliver items physically to Morris Library. Locate and scan requested Annex materials for electronic delivery to Collections Sharing and Delivery unit. Lift and move heavy boxes of materials from various locations. Monitor stock picker for maintenance needs and maintain order picker certification.
• Collaborate with other departments to coordinate transfer of materials from Morris Library to the Library Annex. Process materials for Library Annex. Verify bibliographic data and updates holdings and item-level information in Library records according to standards; maintain accurate Annex shelf assignment data.
• Serve as trained and knowledgeable backup and partner for Help Center staff responsible for daily operations and special projects related to the Morris Library main stacks. Assist with special projects including stacks space studies; use studies of Library materials; collection shifts of library materials; as well as transfer of materials to the Library Annex.
• Provide services at the Help Center desk. Duties include: checking library materials in and out; providing information services using electronic resources, including demonstrating basic search techniques in the online Library catalog; interpreting policies and procedures for library users; assisting users with print release stations, printers, and scanners; assisting instructors and students with using course reserve services.
• Provide functional supervision for student assistants at the Help Center. Ensure there are no gaps in desk coverage due to unplanned absences; assign duties; and provide training. Contribute to the performance appraisal process for student assistants.
• Plan space utilization and future needs of materials in the Annex. Report facilities-related concerns as the sole staffer of this facility.
• Perform periodic departmental tasks such as: process “missing” items; search and retrieve items requested by users; process course reserves; coordinate materials transfer between the main library and the branch libraries; assist with preparing, generating, and analyzing reports related to Help Center analytics and statistics.
• Other duties and projects as assigned.

QUALIFICATIONS:

• High school diploma or GED and three to five years of related experience, Bachelor’s degree and one to three years of related experience, or equivalent combination of education and library experience
• General understanding of library systems and databases and ability to perform difficult bibliographic searches.
• Experience in using standard computer software programs for word processing, spreadsheets, databases, and web-based applications.
• Ability to follow complex instructions, to work independently and in a team, and to devise solutions to problems.
• Strong attention to detail and organizational skills and ability to perform detailed and accurate work.
• Demonstrated ability to work with complex transactions and to perform detailed and accurate work while dealing with frequent interruptions.
• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
• Ability to oversee the work of others.
• Ability to establish and maintain effective working relationships.
• Ability to understand, explain, and apply rules, regulations, policies and procedures.
• Ability to verify accuracy of information, resolve discrepancies and follow-up on outstanding activities.
• Skill in coordinating diverse activities to ensure completion of projects and work assignments.
• Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Special Requirements:

• Must be able to lift, with or without assistance, boxes of books and supplies weighing up to 50 lbs., push and pull full book carts weighing 250 lbs., and bend and reach to place trays of books on shelving ranging from 3-90 inches from the floor.
• Must have a valid driver’s license and a reliable personal vehicle to transfer materials daily, approximately one mile between the Annex and Morris Library. A parking permit will be provided, and the employee will be reimbursed for mileage at the IRS standard mileage rate.
• Must be able to be trained and certified in the operation of a stock picker vehicle in accordance with OSHA regulations.

Work Hours: Sunday - Thursday, 2:30 pm – 11:00 pm is the standard work week during Fall/Spring Semesters. Hours vary for winter and summer sessions and semester breaks.

General Information: The University of Delaware Library, Museums and Press is committed to student success, scholarly research and inclusive excellence. The Library is strongly committed to fostering diversity within our community. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion, and will assist us to expand our capacity for diversity in the broadest sense. The Library collaborates with strategic campus partners to achieve these priorities, as well as with national professional organizations.

Benefits: One of the best benefits packages in the nation, including 25 vacation days, generous retirement plan, tuition remission for dependents and spouses, and course fee waiver for employees. Full information about University of Delaware benefits is available at: www.udel.edu/benefits/. 

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