Job Description

IT Desktop Support & Deployment Technician

Remote

Job Type: Contract 12+ Months (W2)

Job Description:

• We are looking for a positive and eager IT Integration Desktop Engineer who can be inserted within an already dynamic team and thrive.
• This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both client network and device cutovers and Business White Glove one on one support sessions.

• Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records, and arrange for shipping of returns.
• Communicate with end users and provide technical support.
• Troubleshoot issues related to software, desktops, laptops, and network connectivity.
• Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.

Must have

Required Qualifications:

HS Diploma/GED (or Higher)

• 2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris
• 2 years of experience configuring and troubleshooting desktop hardware (Dell, HP)
• 2 years of Technology Support experience
• Must Demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment.

Preferred Qualifications:

• Experience providing remote white glove support for setting up new computer systems.
• Experience in remote technical assistance and IT support, strong problem-solving and communication skills.
• Experience writing technical documentation.
• Experience assisting End Users in setting up Logging in to, Program Setup, and accessing Network drives.
• Effective written and verbal communication abilities in a business environment.
• Retail or customer service experience.
• Proficient in Office 365 software.

• Basic understanding of SmartSheet.
• Provide first level technical support to end users via teams or email.
• Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users.
• Troubleshoot and resolve hardware and software issues with the ability to escalate if needed.
• Ensure timely and effective communication with customers.
• Prioritize and manage multiple customers.
• Deliver exceptional customer service with a positive attitude.

Nice to have

• Exceptional communication skills.
• Ability to deliver exceptional customer service with a positive attitude.

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