Job Description

Take Your Career to the Next Level!

We’re looking for a Customer Success Specialist to join our team! If you're proactive, detail-oriented, and thrive in a fast-paced environment, this role is a great opportunity for you.

Role Overview:

As a Customer Support Specialist , you will assist customers by handling inquiries and resolving issues exclusively through email and live chat—no phone support required. You’ll play a key role in ensuring smooth interactions, moderating content, and identifying potential fraud while working closely with internal teams to enhance customer experience.

Key Responsibilities:

• Respond promptly and clearly to customer inquiries via email and chat
• Monitor and moderate user-generated content to ensure compliance with company policies
• Identify and address potential scams or fraudulent activities to protect platform integrity
• Maintain accurate records of customer interactions and resolutions
• Work collaboratively with the team to enhance processes and improve customer experiences
• Provide precise and helpful information using the best available tools
• Meet individual and team performance targets
• Coordinate with internal and client teams to ensure smooth service delivery
• Stay up to date on moderation guidelines through regular training
• Adapt to various workflows, clients, and markets as needed

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation : Convenient company transport from designated locations
• Relocation Assistance : Smooth onboarding support
• Career Growth : Opportunities to develop professionally
• Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

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