Job Description

SUMMARY

Seeking a Customer Service Manager in North Houston, TX. This position will be responsible for managing customer relationships, ensuring satisfaction, and overseeing the customer service team focusing on problem resolution and process improvement. Apply here to learn more about this fabulous and fun-loving packaging distributor!

RESPONSIBILITIES

• Build and maintain strong relationships with customers, and outside sales representatives.
• Acts as the primary point of contact for customers, addressing inquiries, concerns, and complaints.
• Proactively identify and resolve customer issues, ensuring timely and effective solutions.
• Collaborate with internal team such as Sales, Purchasing, and Warehouse to address customer needs and ensure smooth operations.
• Supervise and mentor the Inside Sales Team, providing guidance and support.
• Set performance goals and conduct regular performance evaluations.
• Implement training programs to enhance customer service skills and knowledge.
• Identify areas of improvement in customer service processes and procedures.
• Implement and monitor new initiatives to enhance customer satisfaction and efficiency. Analyze customer and sales team feedback to identify trends and opportunities for improvement.
• Stay up-to-date with industry trends and best practices in customer service.
• Assist in training new Outside Sales Reps

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Minimum of 5 years of experience dealing with customers in a similar environment
• Prior experience in the packaging distribution industry is a huge plus.
• Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
• Possess a strong understanding of the corrugated packaging industry, including products, processes, and industry standards.
• Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.
• Strong interpersonal skills, with the ability to build rapport and maintain positive relationships.
• Ability to work effectively in a team environment and collaborate with colleagues from various departments.
• Knowledge of computers and relevant software applications, primarily Microsoft Office Products and Outlook.

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