Job Description

The salary range for this position is $18.64 - $26.09 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

• Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
• Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Description

The Customer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides patient activity coordination, patient flow direction and problem solving.
• Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments.
• Typical duties may include monitoring of daily operations, appointment coordination, organization of paperwork, computerized order entry, telephone triage and coordination of patient encounter information.
• Greets and establishes positive first impressions with department patients, establishing a role as patient advocate, in accordance with Patient's First service standards.
• Interacts with various hospital departments and physician's offices to effectively direct patients through the NMH system in a patient/customer friendly manner.
• Politely and promptly answers and appropriately triages department telephone calls.
• Enters laboratory and diagnostic testing orders on NMH computer systems.
• Schedules patients for physician and hospital encounters using the Cadence scheduling system.
• Correctly identifies and collects patient demographic information in accordance with hospital standards.
• Coordinates patient referrals, insurance referrals and consultations.
• Maintains department medical record systems.
• Distributes department correspondence.
• Coordinates department billing procedures and enters patient charges via the NMH Patient Management/Patient Accounting system.
• Encourages teamwork through interdepartmental communication.
• Identifies potential problems and notifies the manager.
• Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
• Requires interaction with patients of all ages; pediatric, adult and geriatric including customers with communication barriers/sensory impairments.

AA/EOE

Qualifications

Required:

• High school diploma
• Minimum of one year of experience in customer service or patient relations
• Excellent interpersonal verbal communication skills
• Excellent problem solving skills

Preferred:

• Degree or additional training in business, communication or healthcare
• Computer data-entry/typing experience
• Experience in a healthcare setting
• Experience with automated patient scheduling
• Bilingual language skills

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Job Tags

Hourly pay, Holiday work, Full time, Part time, Work experience placement, Local area, Flexible hours,

Similar Jobs