Ironwear is an established and growing safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Customer Experience Coordinator will assist as a direct link between the Customer, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing ongoing support, addressing various customer needs, addressing inquiries regarding products, and helping them make informed decisions about products to purchase.
Responsibilities:
Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
Evaluate and write up incoming orders and present them to the Processing Department.
Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
Have a basic understanding of company product knowledge to properly address customer questions and concerns.
Offer customers alternative products or additional products to boost sales and provide first-class customer service.
Provide customer outreach when necessary to relay and evaluate any pending issues.
Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
Communicate with account managers to address any customer concerns.
Process all paperwork for customer orders/RMAs/backorders etc.
Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms
Required Skills/Abilities:
Education and Experience:
High school degree or GED required.
A minimum of two year’s related experience
...Description FDR Financial Group is looking for a passionate Entry-Level Software Engineering Intern to join our team in the Financial Services industry. In this full-time role, you will have the opportunity to work remotely from Los Angeles, contributing to the development...
...well as putting our customers needs first, encompasses why Sika is the global leader in our industries. Job Description Operate a multiscreen mixing system that controls numerous components to ensure production has batch material in a timely manner. Stock...
We are looking for aScience Teacherfor an international school in Beijing. This is a full-time position starting in August 2025.About the schoolThis is an international school located in Haidian.The school offers a combination of the national curriculum and US Common...
...The Escapist is looking for new and experienced writers to help build the site's coverage across various mediums. This is a fully remote contract position. The Escapist is a website dedicated to the mature discussion of media, so we're looking for awesome people...
Sephora is seeking a part-time Operations Associate in Miami to ensure smooth store operations and enhance the customer shopping experience... ..., strong communication skills, and the ability to multitask. Competitive hourly compensation and comprehensive benefits are offered.