Job Description

Salary: 80,000 - 120,000 USD per year Requirements:

• Education/Skills:
• - Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in a meaningful method, e.g., charts, graphs.
• - Ability to adjust to and implement change.
• - Problem-solving skills.
• - Multitasking skills.
• - Ability to work as a team member.
• - Proficient in Microsoft applications including Word, Excel, and PowerPoint.
• - Excellent customer service skills.
• - Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
• - Strong organizational skills in managing multiple priorities.
• Experience:
• - 5+ years within healthcare, business, or information systems.
• - Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects.
• - Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout projects.
• - Regularly serves as a mentor or knowledge resource to peers across the community.
• - Works in a team setting, sharing information and assisting junior-level team members.
• - Possesses detailed healthcare knowledge and systems expertise.
• - Excellent project management and communication skills, both verbal and written.
• Licenses, Registrations, or Certifications:
• - Associated certifications in the area of focus are preferred.
• - For Epic Analysts:
• - Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date).
• - Certifications or proficiencies must stay current by maintaining new version training.

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
• Independently provide guidance and leadership on quality assurance and testing initiatives, demonstrating the ability to lead teams through complex integrated testing processes.
• Apply advanced application understanding and expertise to help meet customer goals and outcomes, tackling new problems through experimentation and creative problem-solving.
• Discuss and identify dependencies with project team members and stakeholders while maintaining collaborative customer relationships to ensure their needs are fully represented.
• Lead and evaluate process and requirements analysis, including process mapping, gap analysis, and cross-application recommendations on complex projects/requests.
• Develop strong, positive relationships with client management at all levels and ensure that clients respect you as an expert.
• Contribute to strategy discussions by proactively identifying options with associated pros and cons with team members, stakeholders, and leaders.
• Adhere to organizational standards for system configuration and change control, and independently analyze, design, and configure applications.
• Collaborate with Operational Leaders to focus on standardized best practice workflow processes and ensure alignment across all ministries.
• Coordinate code changes with appropriate vendors related to financial and business application issues and analyze infrastructure-related issues affecting applications.
• Share industry best practices from vendors with Operational Leaders and continuously improve technical knowledge of assigned applications.
• Serve as a liaison between business operations and providers, internal IT, system users, and vendors for issue resolution.
• Follow strict change management processes and review, providing feedback on documentation written by others.
• Continuously review, adjust, and grow skills and work ethic, maintaining healthy and positive team interactions.
• Proactively troubleshoot and resolve incidents and requests independently.
• Manage medium to large-scale and complex projects/requests, ensuring timely completion of assigned educational courses or presentations.
• Lead and coordinate high-impact vendor changes across applications, and may be required to travel or work additional hours as needed.
• Assist in preparation and conducting training sessions for users and co-workers, and proactively plan projects and tasks within the application.

• Support

More:

This position is a full-time opportunity that allows you to leverage your experience and skills in healthcare, business, or information systems effectively. We are looking for a self-motivated individual with exceptional communication and interpersonal skills who can work well in team environments. As a vital member of our team, you will play a key role in optimizing our applications and processes, ensuring we meet operational and organizational needs while maintaining high-quality standards.

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