Job Description

Salary: 80,000 - 120,000 USD per year Requirements:

• I prefer candidates with an Associate's or Bachelor’s degree focusing on healthcare, business, or information systems.
• You should be able to present complex data meaningfully, such as through charts and graphs.
• I value your ability to adjust to and implement change effectively.
• Strong problem-solving and multitasking skills are essential.
• You will need to work well as part of a team.
• Proficiency in Microsoft applications, including Word, Excel, and PowerPoint, is required.
• Excellent customer service skills are crucial.
• Your written and verbal communication skills must be highly effective to establish working relationships that foster optimal teamwork and education.
• Strong organizational skills for managing multiple priorities are necessary.
• I expect you to have at least 5 years of experience in healthcare, business, or information systems.
• You should require minimal instruction for day-to-day work and general direction for more complex tasks and projects.
• I look for someone who can develop new functionalities for requests with little to no direction and lead multidisciplinary teams throughout projects.
• Regular mentoring or serving as a knowledge resource to peers is essential.
• You should work collaboratively in a team setting, sharing information and assisting junior team members.
• A detailed understanding of healthcare knowledge and systems expertise is necessary.
• Excellent written and verbal communication skills, along with project management capabilities, are expected.
• Relevant certifications in your area of focus are preferred.
• For Epic Analysts: You must be certified or proficient in the assigned Epic module (must be obtained within 6 months of your employment date), and you are expected to maintain current certifications or proficiencies by completing new version training.

• You will analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical requirements.
• You will provide guidance and leadership on quality assurance and testing initiatives. I need you to demonstrate the ability to lead the team through complex integrated testing processes and manage testing projects as necessary.
• Your advanced application understanding will help us meet customer goals and outcomes, including tackling new problems using creative problem-solving techniques beyond standard recommendations.
• You will apply an advanced understanding of clinical/business operations, processes, and workflows, discussing dependencies with project team members and stakeholders.
• It is crucial for you to maintain collaborative customer relationships and ensure the customer's needs are fully represented in all updates.
• You will provide clear and organized status reporting on key project areas for external communications to stakeholders.
• You will lead and evaluate process and requirements analysis and complete gap analysis while providing cross-application recommendations.
• You are expected to develop strong relationships with client management at all levels and be regarded as an expert by clients and end users.
• You are expected to contribute to strategy discussions, proactively identifying options with associated pros and cons.
• Adhering to organizational standards for system configuration and change control is essential.
• You will be responsible for understanding complex requirements of end users and project goals, proposing technical solutions for design and configuration needs independently.
• Developing strong relationships with end user communities, customers, and business partners is a key aspect of your role.
• Collaboration with Operational Leaders to focus on standardized best practice workflow processes is necessary.
• You will coordinate code changes with vendors regarding financial and business application issues and collaborate with the Technical Team to address infrastructure-related issues causing application problems.
• Sharing industry best practices from vendors with Operational Leaders will be part of your responsibilities.
• You will serve as a liaison between business operations, providers, internal IT, system users, and vendors, ensuring smooth project objectives for issue and problem resolution.
• It's crucial for you to follow strict change management processes for system changes.
• You will review and provide feedback on documentation by others and articulate complex concepts appropriately based on the audience.
• Continuous self-review and adjustment of skills, work ethic, and behaviors to ensure positive team interactions are expected from you.
• Proactively troubleshooting and resolving incidents and requests without direction will be part of your daily responsibilities.
• Your design, configuration, and deliverables should demonstrate exceptional ability to address complex user needs, setting a high standard for project quality.
• You will independently manage medium to large-scale and complex projects or requests, collaborating with team members as needed.
• Timely completion of assigned educational courses through Healthstream and attendance at presentations is required.
• You must ensure that the services you provide contribute to the successful accomplishment of the department's primary mission.
• You will lead and coordinate across applications for high-impact vendor changes.
• Travel may be required to perform your duties, and you may need to work additional hours during critical problems.
• Assisting in the preparation and conducting of training sessions for users and co-workers is expected.
• I look for someone exceptional at spotting opportunities and proactively planning projects and tasks within applications.
• Performing other duties as assigned will be part of your role.

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This is a full-time position. We value diversity and encourage all qualified candidates to apply. Our organization is committed to providing an inclusive environment for all employees and works diligently to make our site accessible to every user. If you encounter any challenges with the application process or need assistance, we are here to help you.

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